In 2021, HCSA continued its digital transformation journey towards becoming a more modern workplace.
We also embarked on new processes and programmes to ensure our staff remain well-equipped with hardware and ‘heartware’.
Standardisation of collaborative tools
Programmes and departments across HCSA aligned on using common platforms for collaboration, such as Microsoft Teams, SharePoint, and OneDrive. HCSA’s networks and devices are now centrally managed for improved security as well.
We adopted a cloud-first strategy and transitioned key corporate software applications from on-site set ups to a secure hosting on Azure cloud.
NCSS Tech Booster grant programme
Working alongside external consultants in the NCSS Tech Booster grant programme, HCSA mapped out and gathered requirements for case, donor, and volunteer management. These will serve as valuable input towards CRM 2.0, a client relationship management system planned for 2022.
In 2021, HCSA implemented the 360-degree feedback for appraisals. The goal is to encourage an open culture of giving and receiving feedback from beyond staff’s reporting officers, and for staff to see from different perspectives and experiences. Though challenging in some ways, staff have generally been receptive to this new process, and some have shared that it has been helpful for their own development.
Coaching Our People Managers
Selected people managers embarked on a pilot coaching programme to improve on their management and leadership skills. Through coaching, our people managers have shared that they were able to reflect on their leadership, and better manage various work situations and interactions. A second run of this coaching programme will be held in 2022 and be available to all HCSA staff.
SMMs may have oscillated throughout 2021, but with our HCSA staff’s support, we held an assortment of events that enabled our different departments to interact and engage with each other.
HCSA Go! 2021 – Jan 2021
HCSA Go!, our annual townhall, was held on 15 January 2021. It set the vision for the year ahead and aligned all staff towards the strategic pursuit of the organisation’s overall goals.
Tea with CEO
‘Tea with CEO’ sessions were initiated in 2021 as our CEO, Kim Lang Khalil, wanted to engage and connect more with staff on the ground. Although these sessions had to eventually be put on hold following P2HA restrictions, staff who had attended earlier ones shared that they enjoyed them and were happy to get to know fellow colleagues from other departments.
HCSA Chats – Apr (The Culture We Create) and Oct (The Future of Work) 2021
Borne out of not having sufficient time for dialogue during organisation-wide events, HCSA Chats was launched in 2021. An informal event aimed at encouraging staff to raise concerns, issues, or topics related to the set theme, HCSA Chats had two half-day runs in 2021 – April and October 2021. Staff feedback on these discussions have generally been positive, saying that they find HCSA Chats “dynamic”, “engaging”, and “insightful”.
HCSA Celebrates – Dec 2021
We took to Zoom for our annual Christmas celebration on 10 December 2021, and organised SMM-compliant get-togethers within each department to reflect upon the year. Whatever the mode, it was a good time of fellowship and a reminder we conquered yet another challenging year together as one HCSA.