Vision for
2022
The Year Ahead
2022 will be an exciting and dynamic year for HCSA. With its theme aptly titled ‘We’re All In T.H.I.S (Transforming HCSA Inside-Out, Step-by-Step) Together’, we continue our mission to empower the vulnerable whilst transforming ourselves into a high-performing, innovative and sustainable organisation.
Delivering quality services with counselling and social mobility:
In line with the Ministry of Social and Family Development (MSF) dedicating 2022 as the Year of Celebrating SG Families (YCF), we will be implementing an enhanced service model for HCSA SPIN where counselling service will be offered.
STEP UP, a mentoring programme designed to improve social mobility amongst beneficiaries and increase their self-confidence, will also commence.
Enhancing our organisational capability through digital transformation:
Client Relationship Management (CRM) 2.0
A single unified platform to streamline management on donors, volunteers, and case data is currently in the pipeline. Through CRM 2.0, our aim is to keep relevant stakeholders better informed on organisational performance against targets and objectives.
Digital upskilling
All staff members will undergo relevant training to strengthen their digital competencies. Technical resources will also be readily available for self-learning. A Robotic Process Automation will also be piloted in 2022 in a bid to digitise tasks in HR, Finance and other administrative areas.
Strengthening our organisation’s sustainability by:
Accelerating contactless giving options
In collaboration with GivePlease, a payment technology company, HCSA has introduced contactless giving via Smart Mobile POS terminals to make the giving process more secure and convenient.
Developing social enterprise via HCSA Academy
Following our selection into raiSE Singapore’s REIMAGINE programme, we will be actively developing HCSA Academy to operate similar to a social enterprise, but without the need for a separate business entity.
